❓ Frequently Asked Questions
Can I get a sample before placing a bulk order?
Yes, free samples are available with freight collect or prepaid.
What happens if the slabs are broken during transition?
All our products are insured. Our after-sales team will investigate the causes and ensure you are properly compensated.
What are the benefits for long-term importers or distributors?
Regular customers receive incredible discounts, free shipping for samples, and custom packaging/QC according to specific requirements.
Do you offer OEM or custom design services?
Yes, we provide full OEM, ODM, and OBM services to manufacture products from your specific designs.
What is your typical delivery time and payment method?
Delivery usually takes about two weeks after a 30% advance payment. We accept T/T and irrevocable L/C at sight.
What is the Minimum Order Quantity (MOQ)?
The standard MOQ is 3 colors mixed in one 20' container. Bulk orders exceeding 2 containers may qualify for additional negotiation.