❓ Frequently Asked Questions
Q1. Can I get a sample first? And how does it charge?
Yes, free sample is available with freight collect or prepaid.
Q2. What if the tiles or slabs are broken during transition?
All our products are insured. Our after-sales service will sort out the reasons and ensure you'll be properly compensated.
Q3. What's the benefit for long term importers or distributors?
For regular customers, we offer incredible discounts, free shipping for samples, free samples for custom designs, and custom packaging/QC per requirements.
Q4. Can you make products from our designs?
Yes, we provide OEM, ODM, and OBM services to meet your specific design needs.
Q5. What materials are used for the cultural stone?
Our cultural stones are made from high-quality natural stone materials such as slate and marble, featuring natural split or honed finishes.
Q6. What is the typical delivery time for an order?
The delivery time is usually about two weeks after we receive the 30% advance payment.