?Frequently Asked Questions
Can I get a sample first? And how does it charge?
Yes, free sample is available with freight collect or prepaid.
What if the tiles or slabs are broken during transition?
All our products are insured. Our after-sales team will investigate the reasons and ensure you are properly compensated.
What is the benefit for long-term importers or distributors?
Regular customers receive incredible discounts, free sample shipping, free samples for custom designs, and customized packaging/QC according to requirements.
Can you make products from our designs?
Yes, we provide OEM, ODM, and OBM services to meet various design needs.
What is the standard lead time for a 20ft container?
Generally, the lead time is about two weeks after receiving the 30% advance payment.
How are the large slabs packed for safe transport?
Large slabs are packed in strong wooden bundles with professional fumigation to ensure international shipping safety.